Refund Policy

Returns

We produce custom made to order products, and therefore, all sales are final. We will always stand behind our products and make right any wrong. Please contact us to discuss an agreeable solution for any issues. At the discretion of Digital Performance Gear, we may issue replacement products or a credit on your account based on the situation. Shipping Our products are shipped on various timelines depending on the product ordered. Please contact your Account Manager or visit the Custom Order Info page relative to your product to see standard production and shipping times. We ship with UPS and USPS.Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@digitalperformancegear.com and send your item to: 7156 Weddington Rd. #140 Concord North Carolina United States 28027.

Shipping

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.